We offer a choice of freight options, which are specifically appropriate for particular goods and destinations.
Delivery within Australian metropolitan regions
1. Flat $10 rate
Unless otherwise indicated, this shipping option is applicable to most items within our range. We deliver your goods via courier or Australia Post anywhere within the Australian metropolitan area and charge a flat shipping price of $10.00 for packages up to 5kg in weight. Each additional 5kg will be charged at a rate of $5.00. A signature is required upon receipt of goods.
We are happy to ship to regional and country addresses, however, in some cases, such shipments will incur additional charges depending on the items and addresses involved. We will advise final freight charges prior to shipping your goods.
Please Note: We are unable to deliver to a post office (PO) or roadside mail box (RMB) address. In this situation, please advise a work or neighbour's address where your goods may be delivered and signed for.
In most cases, you will receive your goods within five working days, however, we request that you allow up to ten working days for delivery of your goods. If there is likely to be a delay in delivery of your goods beyond this period, we will notify you via email as quickly as possible.
2. Furniture & Home Accessories
In order to keep freight costs to a minimum on furniture and home accessories, these items will be shipped directly to you from our supplier and freight calculated according to the final package of goods. Since this cost cannot be standardised, we will advise freight cost prior to shipping your goods.
Since our furniture comes from Europe and is not mass produced, if we receive an order as an item has sold out, there will be a delay in delivery that depends on the arrival time of the next container. This could take several weeks, depending on the timing of an order.
3. Pedal Cars
In order to minimise shipping costs, these fabulous toy cars and planes will be shipped directly from our supplier. They are packed in one large carton and a delivery fee appropriate to the shipping address is charged for delivery of these items within Australia. This fee is charged as a freight surcharge and must be selected when you add this item to your basket. It will appear as part of the cost of this item when you checkout.
Please note this is a large item that exceeds the limits of Australia Post and will be shipped via Toll Ipec. It must be delivered to a street address and be signed for upon receipt. This item cannot be delivered to a PO Box or RMB address, nor can it be delivered to remote country areas.
Please Note: The pedal planes are a SPECIAL ORDER ITEM and are brought into Australia specifically to order. The lead times for shipment on the planes can vary as can availability of specific models at any given time.
Please allow between four and six weeks delivery for pedal cars. Delivery for pedal planes can take up to twelve weeks.
4. Health & Fitness Products
All our pilates based equipment is shipped directly from the supplier and will incur freight charges that are dependent on the total final weight of products ordered. We will advise shipping charges prior to despatch of your goods. Please select the appropriate freight option during the checkout process.
International Deliveries
Due to the variety of options available for international shipments, we find it best to give you the choice and will advise cost of shipping options prior to despatch of the goods.
Please note that your goods will only be despatched once you have notified us of your freight preference and paid the appropriate fees and charges.
Special Note: Goods despatched internationally are subject to inspection by Customs and may be charged applicable duty. Please check rates of customs duty with the appropriate authority in your own country for further information. Symphonie Pty Ltd is not liable for any duty charged to the customer for goods purchased online at Symphonie.
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